the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Great.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Great.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. App is clean, no popups trying to sell me a credit card every time I check my balance.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Closing on the house happened 9 days early because the loan officer actually answered emails.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. They refunded a double charge from the taxi without me even having to upload a receipt. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
chip reader on the card died after 4 months and getting a replacement took 9 business days which is insane in 2026. Opened a savings account for the 4.2% APY and they dropped it to 3.1% within two months with a tiny email I almost missed.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Switched from my old bank in July and I'm honestly mad I waited this long lol.
App is clean, no popups trying to sell me a credit card every time I check my balance. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Credit limit increase came through automatically after 6 months of on-time payments, no application. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Insurance claim took 47 days to deny and the reason given doesnt even match my policy document. Charged me $300 twice on a Tuesday and the app just said transaction pending for six days before anyone even looked.
They refunded a double charge from the taxi without me even having to upload a receipt. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
Dispute worked for a $240 duplicate charge but it took 47 days and I had to call three times just to check status. Decent. ugh the fraud alerts are so trigger happy, three declines in Lisbon last month and none of it was actually sketchy.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Great.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
The app logs me out every 90 seconds and the fingerprint login just stopped working last month with no update notes.
Had my identity stolen month-end and the fraud team called me, not the other way around.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Had my identity stolen month-end and the fraud team called me, not the other way around.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Great.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. App is clean, no popups trying to sell me a credit card every time I check my balance. Closing on the house happened 9 days early because the loan officer actually answered emails.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. They refunded a double charge from the taxi without me even having to upload a receipt.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Switched from my old bank in July and I'm honestly mad I waited this long lol. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
App is clean, no popups trying to sell me a credit card every time I check my balance.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
Closing on the house happened 9 days early because the loan officer actually answered emails. Credit limit increase came through automatically after 6 months of on-time payments, no application.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
They refunded a double charge from the taxi without me even having to upload a receipt. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.