Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
App is clean, no popups trying to sell me a credit card every time I check my balance.
Closing on the house happened 9 days early because the loan officer actually answered emails. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
They refunded a double charge from the taxi without me even having to upload a receipt. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Loan rate was okay, not amazing, and the loan officer named Marcus was helpful but the underwriting took 11 days when they promised 5. Did a wire transfer to pay a contractor and the $30 fee was expected but the 3 day hold on the other side wasn't disclosed anywhere.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Credit limit increase came through automatically after 6 months of on-time payments, no application. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. deposit cleared same day instead of the 3-5 business days nonsense I'm used to. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Switched from my old bank in July and I'm honestly mad I waited this long lol.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. App is clean, no popups trying to sell me a credit card every time I check my balance. Closing on the house happened 9 days early because the loan officer actually answered emails.
Great. Mobile check deposit worked on the first try with my cracked phone camera, miracle. They refunded a double charge from the taxi without me even having to upload a receipt.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. Credit limit increase came through automatically after 6 months of on-time payments, no application.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. They refunded a double charge from the taxi without me even having to upload a receipt.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
App is clean, no popups trying to sell me a credit card every time I check my balance. Had my identity stolen month-end and the fraud team called me, not the other way around.
Closing on the house happened 9 days early because the loan officer actually answered emails. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
They refunded a double charge from the taxi without me even having to upload a receipt.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Loan rate was okay, not amazing, and the loan officer named Marcus was helpful but the underwriting took 11 days when they promised 5.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Had my identity stolen month-end and the fraud team called me, not the other way around.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.