Elisa FloresOn the record
Filed Sep 4, 2021
2 / 5
Hold music hell
The waiting room had one chair free and a sick kid coughing on everyone, zero distancing.
The waiting room had one chair free and a sick kid coughing on everyone, zero distancing.
Their support line is a joke, I was on hold 22 minutes on a Monday just to be told to call back. Billing department doesn't answer, voicemail is full, email bounces, feels like a scam at this point.
Billing department doesn't answer, voicemail is full, email bounces, feels like a scam at this point. Nope.
Nope.
the clinic smelled like actual citrus not that fake lemon disinfectant stuff The hygienist, I think her name was Priya, was so gentle I almost fell asleep in the chair. Finally a doctor who listened for more than four minutes without typing the whole time.
Pharmacist spent 15 minutes explaining the interaction with my BP meds, didn't rush me once. I asked a dumb question about dosage and nobody made me feel dumb about it.
called at 7:50 and got a same-day appt by 11, no triage drama
I've switched three times in two years and this one finally feels like a keeper. Pharmacist spent 15 minutes explaining the interaction with my BP meds, didn't rush me once. booked online Tuesday night and had a slot by Thursday morning which never happens here
parking was free after 6pm which sounds small but adds up when youre coming weekly Walked in at 8:40, out by 9:05, and the bill was $62 flat, no surprise codes.
The hygienist, I think her name was Priya, was so gentle I almost fell asleep in the chair.
went in for a second opinion and left with a plan that didn't involve surgery, huge relief
Saved my week.
My bloodwork came back in under 24 hours and the portal actually loaded on mobile. parking was free after 6pm which sounds small but adds up when youre coming weekly
Finally a doctor who listened for more than four minutes without typing the whole time. front desk let me reschedule twice without any passive aggressive sighing my therapist does late evening sessions and takes insurance which is basically a unicorn
Mid.
I thought the £58 copay was a mistake till they explained the sliding scale. the clinic smelled like actual citrus not that fake lemon disinfectant stuff
Receptionist remembered my dog's name from last time lol. my knee hasn't felt this good in two years and the physio only charged £45 a session
The nurse warmed the gel first and that tiny thing made the whole visit less awful. Saved my week.
booked online Tuesday night and had a slot by Thursday morning which never happens here
The nurse was lovely but the doctor talked over me the whole 8 minutes I was in there. Avoid.
Avoid. Supplement made me break out in a rash within 2 days and they refused to refund it.
Ivy at the reception desk actually called me back the same day with my results. Billing was itemised, every line made sense, no mystery $200 facility fee at the end. my knee hasn't felt this good in two years and the physio only charged £45 a session
Charged me twice for the same visit and it took 6 weeks of emails to get one refund.
Fine. Decent care, bad admin, that's my one line review.
the app crashes everytime I try to book a follow up, been like this for weeks.
Not worth it.
Got a bottle of pills that expired in 3 months and when I complained they said all sales final. The waiting room had one chair free and a sick kid coughing on everyone, zero distancing.
The waiting room had one chair free and a sick kid coughing on everyone, zero distancing. Their support line is a joke, I was on hold 22 minutes on a Monday just to be told to call back.
my therapist does late evening sessions and takes insurance which is basically a unicorn called at 7:50 and got a same-day appt by 11, no triage drama the vitamin they recommended actually fixed my fatigue in like three weeks, not a placebo thing
App crashed twice during my video visit which is wild for a company this size. Pills themselves do what they say, I just wish the packaging wasn't so obviously cheap for $38 a month. The receptionist Pedro was lovely but the actual nurse was clearly over it that day.
Legit the best cleaning I've had, teeth felt smooth for like a week after. Finally a doctor who listened for more than four minutes without typing the whole time.
doctor sent a follow up text two days later just to check my ankle was healing right Legit the best cleaning I've had, teeth felt smooth for like a week after.
Pills themselves do what they say, I just wish the packaging wasn't so obviously cheap for $38 a month.
my prescription was wrong by one digit on the dosage and the pharmacist caught it, not them. the receptionist was rude when I asked about my bill, like I was wasting her time or something ugh
The massage therapist was amazing, 10/10, but the chiropractor part felt like a cash grab honestly. Would I recommend? to a friend who's broke, yeah, to a friend with options, probably not.
called at 7:50 and got a same-day appt by 11, no triage drama Receptionist remembered my dog's name from last time lol.
I've switched three times in two years and this one finally feels like a keeper.
Trash. Save your money.
Save your money. Scheduled a 10am slot, didn't get seen untill 11:15, no explanation. Paid $1,200 out of pocket and the doctor spent maybe 6 minutes with me before pushing a referral I didn't need.
Scheduled a 10am slot, didn't get seen untill 11:15, no explanation. Portal login has been broken since September, their IT just says use a different browser idk.
Saved my week. Honestly shocked, the generic version worked just as well and saved me $110 a month.
My bloodwork came back in under 24 hours and the portal actually loaded on mobile.
Finally a doctor who listened for more than four minutes without typing the whole time. front desk let me reschedule twice without any passive aggressive sighing
they emailed the lab results at 7am before i even had coffee I thought the £58 copay was a mistake till they explained the sliding scale. 10/10 wait time.
paid for same day shipping and it took 9 days, email asking where it was got auto replied.
Receptionist remembered my dog's name from last time lol. my knee hasn't felt this good in two years and the physio only charged £45 a session
The nurse was lovely but the doctor talked over me the whole 8 minutes I was in there. Avoid.
booked online Tuesday night and had a slot by Thursday morning which never happens here
Honestly shocked, the generic version worked just as well and saved me $110 a month.
10/10 wait time. I've switched three times in two years and this one finally feels like a keeper.