Pim LuytenOn the record
Filed Sep 25, 2021
5 / 5
Worth switching for
Had my identity stolen month-end and the fraud team called me, not the other way around. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Had my identity stolen month-end and the fraud team called me, not the other way around. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Credit limit increase came through automatically after 6 months of on-time payments, no application.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. App is clean, no popups trying to sell me a credit card every time I check my balance. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Had my identity stolen month-end and the fraud team called me, not the other way around.
Closing on the house happened 9 days early because the loan officer actually answered emails. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Their insurance covers alot of stuff on paper but when I actually claimed for a cracked windshield it took 6 weeks to get $280 back.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Great.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Switched from my old bank in July and I'm honestly mad I waited this long lol.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
App is clean, no popups trying to sell me a credit card every time I check my balance. Switched from my old bank in July and I'm honestly mad I waited this long lol.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
They refunded a double charge from the taxi without me even having to upload a receipt. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
App crashes every third login on my pixel but when it works the transfers are quick enough. Credit limit increase went through same day which was nice, then they randomly dropped it two weeks later with zero explanation. Travel insurance thru them paid out for my delayed flight in Dublin which was unexpected, then they denied the baggage portion for no clear reason.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Credit limit increase came through automatically after 6 months of on-time payments, no application. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Credit limit increase came through automatically after 6 months of on-time payments, no application.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Great.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
They sent my new debit card to an address I moved out of in 2023 even though I updated it twice online. They froze my card at a gas pump in the middle of nowhere because buying $31 of fuel is apparently suspicious behavior now. Called support, waited 38 minutes, got hung up on, called back, waited another 22, ugh.
Never again.
The woman on chat named Priya was polite but told me five different things in ten minutes which is somehow worse than being rude.
Switched from my old bank in July and I'm honestly mad I waited this long lol. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Lost my debit card on vacation and had a replacement at the hotel the next morning.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
App is clean, no popups trying to sell me a credit card every time I check my balance. Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
They refunded a double charge from the taxi without me even having to upload a receipt. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Lost my debit card on vacation and had a replacement at the hotel the next morning.