Fergus GrantOn the record
Filed Jul 1, 2021
5 / 5
cheaper than expected
Honestly expected a nightmare and got a dream. best €64/night I've ever paid, no joke.
Honestly expected a nightmare and got a dream. best €64/night I've ever paid, no joke.
Legit the smoothest check-in I've had in ages. They answered on a Sunday night and still got me rebooked by Monday morning.
Showed up alot earlier than my ride needed and they still took me in without a word. The $920 pkg looked sus but ended up being the real deal. dont sleep on it.
I keep telling friends about this one. ugh I sound like an ad but I don't care.
Simone's note on the pillow? Yeah I kept it. small thing, big win. didn't expect a free breakfast and got one. great start to the day.
£89 train. Clean carriage. Quiet row. Slept. Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.
They answered on a Sunday night and still got me rebooked by Monday morning.
didn't expect a free breakfast and got one. great start to the day. First trip with them and definately not the last.
First trip with them and definately not the last. No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
The driver waited untill my flight landed even though I was two hours late.
The clerk at the desk shrugged and said the system was down, come back after lunch. Booked a flight last August and the gate changed twice before they lost my bag anyway.
The cheap fare turned into double the charge after seat and bag fees.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in. Nia at the desk recieved my bags at 4am without a sigh. absolute hero.
Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Tiny thing but the welcome drink hit different after a long day.
£188 return and the flight landed early. idk what else you want from a Tuesday. Legit the smoothest check-in I've had in ages. The Sunday red-eye was quiet and I slept the whole way through. who even am I.
ugh, I waited forty minutes on hold just to be told to email support instead. Flight delayed four hours and the app kept pushing upsells instead of info. The cheap fare turned into double the charge after seat and bag fees.
Fine for the price.
I haven't seen a refund alot of weeks later and support has gone quiet.
10/10, no notes. Would do it again tomorrow and the week after.
Nia at the desk recieved my bags at 4am without a sigh. absolute hero. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
The Sunday red-eye was quiet and I slept the whole way through. who even am I.
Yui held our reservation when our connection got delayed. havent felt that looked after in years. booked twice, same price, same chill vibe. the app just works.
booked twice, same price, same chill vibe. the app just works. Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it.
Mid trip? Nope. Best one yet tbh.
Fine, I guess, if you like being on hold. I haven't seen a refund alot of weeks later and support has gone quiet.
The clerk at check-in said the booking was voided but couldn't explain why. The agent kept transferring me between desks and I ended up back on the first line.
Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking. £89 train. Clean carriage. Quiet row. Slept.
No hidden fees and no surprise charges. Just a good trip and a tired, happy me. Yves walked us to our room personally because the lift was out. who does that anymore. best €64/night I've ever paid, no joke.
The guy at the counter promised a callback that never came, so I lost the whole afternoon.
Legit the smoothest check-in I've had in ages. They answered on a Sunday night and still got me rebooked by Monday morning.
Showed up alot earlier than my ride needed and they still took me in without a word.
Room was clean, bed alright, bathroom door wouldn't shut properly and nobody came to fix it after two calls.
Simone's note on the pillow? Yeah I kept it. small thing, big win. didn't expect a free breakfast and got one. great start to the day.
£89 train. Clean carriage. Quiet row. Slept. Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.
The night manager was polite but kept quoting policy at me instead of fixing the charge. idk why I trusted the reviews, the room smelled like a damp basement. Paid full price for a hotel that definately looked nothing like the pictures online.
A noon departure that didn't take off until nearly 5pm, no snack, no apology.
Nope. Never doing this again. A noon departure that didn't take off until nearly 5pm, no snack, no apology.
The driver waited untill my flight landed even though I was two hours late.
Tiny thing but the welcome drink hit different after a long day.
Easiest refund I've ever gotten and I didn't even have to ask twice. Honestly expected a nightmare and got a dream.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Tiny thing but the welcome drink hit different after a long day.
£188 return and the flight landed early. idk what else you want from a Tuesday. Legit the smoothest check-in I've had in ages.
Landed two hours late last Monday and they handed out water bottles, so points for effort I guess.
Tom from their support actually picked up on the second ring and swapped my seat without charging me extra. Easiest refund I've ever gotten and I didn't even have to ask twice.
lol booked the $312 all-in deal on a whim and ended up having the best bank holiday of my life.
Not great, not awful.
Nia at the desk recieved my bags at 4am without a sigh. absolute hero. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
The Sunday red-eye was quiet and I slept the whole way through. who even am I. I keep telling friends about this one. ugh I sound like an ad but I don't care.
Yui held our reservation when our connection got delayed. havent felt that looked after in years.