ISSUE 048 · SATURDAY, OCT 16, 2021
Home/Retail Beat/Macy's

Macy's

On the record

Mid-tier apparel department store

Retail BeatNew York, New Yorkmacys.com
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The record

3,356 dispatches on file

Brid O'BrienOn the record
Filed Sep 16, 2021
3 / 5

Good price, slow boat

Bought a €24 sweater on a Saturday drop thinking it was a steal and it kinda is, but the stitching on the sleeve is already pulling. returns portal is a nightmare, took 3 tries to even get a label and then another 18 days to see my $62 back

Jack ParkerOn the record
Filed Sep 16, 2021
5 / 5

Coming back for more

Returns are prepaid and the drop-off was a corner store two blocks away. Made my week lol. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.

Elijah Baker
Filed Sep 16, 2021
5 / 5

10/10 reorder

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Second order this month and both times the packaging was recyclable which my building actually picks up.

Olivia LewisOn the record
Filed Sep 15, 2021
5 / 5

Made my week

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Siobhan Roberts
Filed Sep 15, 2021
1 / 5

Returned it. Lost shipping both ways

Return policy says 30 days but the clock apparently starts the day they ship not the day you get it, convenient. The 15.6" one in the photo is clearly not 15.6 inches, I measured, it's barely 13.

Jemima Pearce
Filed Sep 14, 2021
5 / 5

Hoodie has real pockets

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Ethan HowellsOn the record
Filed Sep 14, 2021
4 / 5

Sale bin gold

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. definately coming back for the winter drop, bookmarked already

Hamish OwenOn the record
Filed Sep 13, 2021
4 / 5

Shipping didn't gouge me

Shipping was free over $35 which honestly saved me from checkout rage. 10/10 would raid the sale section again. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Saki OgawaOn the record
Filed Sep 13, 2021
5 / 5

Hira saved me 15 bucks

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Megumi TanakaOn the record
Filed Sep 13, 2021
4 / 5

Packaging done right

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Antonio MontiOn the record
Filed Sep 12, 2021
5 / 5

Return was painless

Customer service answered in 4 minutes on a Sunday night, which, come on. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Guido ColomboOn the record
Filed Sep 12, 2021
5 / 5

Low-key floored

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.

Juan LeónOn the record
Filed Sep 11, 2021
2 / 5

Cheap for a reason

Honestly feels like a dropship, same item on alibaba for about four bucks, I checked. Checkout upcharged me $9 for "handling" that was not shown anywhere until the final confirm button.

Trinidad TorresOn the record
Filed Sep 11, 2021
5 / 5

Quality shocked me

Fit was perfect out of the bag, no need to wash and pray.

Carolina PizarroOn the record
Filed Sep 10, 2021
5 / 5

Legit.

Shocked how good the fabric feels for the money, like it's got weight to it.

Cristian NúñezOn the record
Filed Sep 10, 2021
2 / 5

Mid at best

Site said fit tts, I'm a medium forever, this ran small enough that my 11 year old niece grabbed it. Promo code at checkout just silently didn't apply and I didn't catch it untill the confirmation email hit. The 15.6" one in the photo is clearly not 15.6 inches, I measured, it's barely 13.

Noelia AlarcónOn the record
Filed Sep 10, 2021
5 / 5

Checkout in 40 seconds

Legit obsessed.

Valentina Carrillo
Filed Sep 9, 2021
5 / 5

Stellar for the price

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Cecilia Palumbo
Filed Sep 9, 2021
1 / 5

Avoid.

Ordered a size L, recieved a size S with the L tag stapled over the S tag, make it make sense. Chatted with support for 22 minutes on Black Friday and the woman, Omara, told me to just reorder it at full price lol. the listing photo and the actual thing are not the same product idk how that's legal

Susanna FerrariOn the record
Filed Sep 8, 2021
1 / 5

Just garbage

Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick.

Amelia DalyOn the record
Filed Sep 8, 2021
5 / 5

10/10 reorder

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Saoirse O'ReillyOn the record
Filed Sep 7, 2021
4 / 5

Made my week

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Had a question about a stain on the suede boots and they sent a care kit for free, no haggling.

Grace DiMaggioOn the record
Filed Sep 7, 2021
3 / 5

Fine for the price

sizing chart is a joke, i'm a medium everywhere else and the shirt fit like a crop top on a 6'1 guy paid $89 for boots that look like the pictures but weigh nothing and squeak when i walk lol

Jacob MitchellOn the record
Filed Sep 6, 2021
5 / 5

Hoodie has real pockets

Mid-tier price, top-tier fit. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Salvatore WagnerOn the record
Filed Sep 6, 2021
5 / 5

Sale bin gold

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Simon RussoOn the record
Filed Sep 6, 2021
5 / 5

Shipping didn't gouge me

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

James EllisOn the record
Filed Sep 5, 2021
4 / 5

Hira saved me 15 bucks

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Daniel SimmonsOn the record
Filed Sep 5, 2021
5 / 5

Packaging done right

definately coming back for the winter drop, bookmarked already Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off.

Brian LongOn the record
Filed Sep 4, 2021
5 / 5

Return was painless

Slaps.

Eric HowardOn the record
Filed Sep 4, 2021
4 / 5

Low-key floored

Second order this month and both times the packaging was recyclable which my building actually picks up. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Teresa RiveraOn the record
Filed Sep 3, 2021
5 / 5

Price match no fuss

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Esteban CórdobaOn the record
Filed Sep 3, 2021
5 / 5

Quality shocked me

Returns are prepaid and the drop-off was a corner store two blocks away. Made my week lol.

Santiago SotoOn the record
Filed Sep 3, 2021
4 / 5

Legit.

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Second order this month and both times the packaging was recyclable which my building actually picks up.

Regina BeltránOn the record
Filed Sep 2, 2021
1 / 5

Scam alert.

Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door. $120 for a jacket that smells like it was stored next to gasoline, had to wash it twice before I could even try it on.

Carlos MontoyaOn the record
Filed Sep 2, 2021
2 / 5

Thier sizing is a joke

Return policy says 30 days but the clock apparently starts the day they ship not the day you get it, convenient. The 15.6" one in the photo is clearly not 15.6 inches, I measured, it's barely 13.

Pía Hernández
Filed Sep 1, 2021
1 / 5

Mid at best

Fine print says final sale on anything over 40% off and that was buried three menus deep, lost $68. Scam.

Paula CorderoOn the record
Filed Sep 1, 2021
4 / 5

Fit tts, finally

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. definately coming back for the winter drop, bookmarked already

Felipe Ramos
Filed Aug 31, 2021
4 / 5

Coming back for more

Shipping was free over $35 which honestly saved me from checkout rage. 10/10 would raid the sale section again. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Micaela RiquelmeOn the record
Filed Aug 31, 2021
5 / 5

10/10 reorder

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

César Miranda
Filed Aug 31, 2021
3 / 5

Okay-ish

Shipping promised 3 days, arrived day 9, box was crushed but the stuff inside was fine so whatever.

Ann CoxOn the record
Filed Aug 30, 2021
3 / 5

Not worth the markup

spent $120 and got $70 worth of stuff and $50 worth of regret Bought on sale so I can't complain too hard, full price I'd be writing a very different review.

Amber Edwards
Filed Aug 30, 2021
5 / 5

Hoodie has real pockets

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Alexis HillOn the record
Filed Aug 29, 2021
5 / 5

Sale bin gold

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Dominic MartinOn the record
Filed Aug 29, 2021
1 / 5

ugh what a letdown

I've bought cheap stuff before but this is the first time something arrived literally broken in half.

Jonas LombardoOn the record
Filed Aug 28, 2021
5 / 5

Hira saved me 15 bucks

Shocked how good the fabric feels for the money, like it's got weight to it. Mid-tier price, top-tier fit.

Michael O'ConnorOn the record
Filed Aug 28, 2021
4 / 5

Packaging done right

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Mid-tier price, top-tier fit.

Matthew HoffmannOn the record
Filed Aug 27, 2021
5 / 5

Return was painless

Legit obsessed. Shipping was free over $35 which honestly saved me from checkout rage. 10/10 would raid the sale section again.

George RomanoOn the record
Filed Aug 27, 2021
5 / 5

Low-key floored

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. Shocked how good the fabric feels for the money, like it's got weight to it.

Jonathan MurrayOn the record
Filed Aug 27, 2021
4 / 5

Price match no fuss

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Raymond Patterson
Filed Aug 26, 2021
2 / 5

Ran small, cost me £18

Return label cost $12 which they never mentioned at checkout, so my $34 refund turned into $22 real quick. Mid. customer service rep hung up on me after telling me to hold on while she checked something, called back and got a new person who had no notes