Dylan HowellOn the record
Filed Aug 15, 2021
5 / 5
Best rate I found
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Nope. closed my account because I didn't use it for 11 months, no warning email, just a letter two weeks after the fact.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Great.
Mid at best. The chatbot is useless and the human it hands you off to has to ask every question again from zero.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. They refunded a double charge from the taxi without me even having to upload a receipt.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. They refunded a double charge from the taxi without me even having to upload a receipt.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
App is clean, no popups trying to sell me a credit card every time I check my balance. Had my identity stolen month-end and the fraud team called me, not the other way around. Credit limit increase came through automatically after 6 months of on-time payments, no application.
Closing on the house happened 9 days early because the loan officer actually answered emails.
They refunded a double charge from the taxi without me even having to upload a receipt. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. Closing on the house happened 9 days early because the loan officer actually answered emails.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Switched from my old bank in July and I'm honestly mad I waited this long lol. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Charged me $300 twice on a Tuesday and the app just said transaction pending for six days before anyone even looked. Overdraft of $2.14 cost me a $38 fee that posted before the deposit they already had pending, make it make sense.
Branch staff are lovely, the woman at the counter downtown always remembers my name, but phone support is outsourced and painful.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Switched from my old bank in July and I'm honestly mad I waited this long lol. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Fine for direct deposit and bills, wouldn't trust them with anything complicated like a business account.
Great.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
my dispute got closed with no explanation and when I asked why they told me to refile from scratch. Fee structure is written like it was designed to confuse you and I pay a bank for that privilege. closed my account because I didn't use it for 11 months, no warning email, just a letter two weeks after the fact.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. They refunded a double charge from the taxi without me even having to upload a receipt.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
App is clean, no popups trying to sell me a credit card every time I check my balance. Had my identity stolen month-end and the fraud team called me, not the other way around.
They froze my card at a gas pump in the middle of nowhere because buying $31 of fuel is apparently suspicious behavior now. my dispute got closed with no explanation and when I asked why they told me to refile from scratch.
The branch rep tried to sell me three products in a 20 minute appointment I booked to fix one problem. They lost my wire for $8,200 and spent two weeks telling me it was my receiving bank's fault, it wasn't.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Closing on the house happened 9 days early because the loan officer actually answered emails.