They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Lost my debit card on vacation and had a replacement at the hotel the next morning.
signed up for the premium tier for lounge access and most of the lounges in my city aren't even covered anymore, kinda bait and switch. ugh the fraud alerts are so trigger happy, three declines in Lisbon last month and none of it was actually sketchy.
Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Had my identity stolen month-end and the fraud team called me, not the other way around.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Closing on the house happened 9 days early because the loan officer actually answered emails.
Closing on the house happened 9 days early because the loan officer actually answered emails. They refunded a double charge from the taxi without me even having to upload a receipt.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild. They refunded a double charge from the taxi without me even having to upload a receipt.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to. Switched from my old bank in July and I'm honestly mad I waited this long lol. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Credit limit increase came through automatically after 6 months of on-time payments, no application. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Had my identity stolen month-end and the fraud team called me, not the other way around. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Switched from my old bank in July and I'm honestly mad I waited this long lol.
App is clean, no popups trying to sell me a credit card every time I check my balance.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
They refunded a double charge from the taxi without me even having to upload a receipt. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Closing on the house happened 9 days early because the loan officer actually answered emails.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. Had my identity stolen month-end and the fraud team called me, not the other way around.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Branch staff are lovely, the woman at the counter downtown always remembers my name, but phone support is outsourced and painful.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Lost my debit card on vacation and had a replacement at the hotel the next morning. Closing on the house happened 9 days early because the loan officer actually answered emails.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild. They refunded a double charge from the taxi without me even having to upload a receipt.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. Credit limit increase came through automatically after 6 months of on-time payments, no application. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Had my identity stolen month-end and the fraud team called me, not the other way around. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
App is clean, no popups trying to sell me a credit card every time I check my balance. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Credit limit increase came through automatically after 6 months of on-time payments, no application. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Great. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.