ISSUE 048 · SATURDAY, OCT 16, 2021
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REI

On the record

Outdoor co-op retailer

Retail BeatKent, USrei.com
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The record

304 dispatches on file

Lily Flynn
Filed Aug 3, 2021
4 / 5

Checkout in 40 seconds

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall Second order this month and both times the packaging was recyclable which my building actually picks up.

Leo Evans
Filed Jul 30, 2021
5 / 5

No markup pain

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Grace WalshOn the record
Filed Jul 25, 2021
4 / 5

Legit.

10/10 would raid the sale section again.

Henry RussellOn the record
Filed Jul 20, 2021
4 / 5

Quality shocked me

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Poppy Collins
Filed Jul 15, 2021
3 / 5

Okay-ish

Alot of the reviews made this sound amazing and it's just... okay, not bad, not great, just there. Fit tts on the jeans, totally wrong on the tee which ran small enough that my teenager stole it.

Thomas OwenOn the record
Filed Jul 10, 2021
4 / 5

Low-key floored

Fit was perfect out of the bag, no need to wash and pray. 10/10 would raid the sale section again.

Freya Morris
Filed Jul 6, 2021
3 / 5

Decent haul, mid shipping

Not bad for a quick impulse buy under $30 but I wouldn't trust them with anything I actually care about.

James StewartOn the record
Filed Jul 1, 2021
4 / 5

Packaging done right

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Evie Robinson
Filed Jun 26, 2021
4 / 5

Hira saved me 15 bucks

Made my week lol. Shipping was free over $35 which honestly saved me from checkout rage.

Freddie Lynch
Filed Jun 21, 2021
4 / 5

Shipping didn't gouge me

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Alexander GrecoOn the record
Filed Jun 16, 2021
5 / 5

Sale bin gold

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Joseph Rosenberg
Filed Jun 12, 2021
4 / 5

Hoodie has real pockets

Returns are prepaid and the drop-off was a corner store two blocks away. Customer service answered in 4 minutes on a Sunday night, which, come on.

Tiffany van BurenOn the record
Filed Jun 7, 2021
5 / 5

Worth every penny

Shocked how good the fabric feels for the money, like it's got weight to it.

Evelyn MooreOn the record
Filed Jun 2, 2021
4 / 5

Made my week

definately coming back for the winter drop, bookmarked already

Stephanie GreenOn the record
Filed May 28, 2021
4 / 5

10/10 reorder

Customer service answered in 4 minutes on a Sunday night, which, come on. Fit was perfect out of the bag, no need to wash and pray.

Bryan MurphyOn the record
Filed May 23, 2021
4 / 5

Coming back for more

Mid-tier price, top-tier fit. Shocked how good the fabric feels for the money, like it's got weight to it.

Jacob Bennett
Filed May 19, 2021
2 / 5

Returned it. Lost shipping both ways

Return policy says 30 days but the clock apparently starts the day they ship not the day you get it, convenient.

Isaac HendersonOn the record
Filed May 14, 2021
5 / 5

Stellar for the price

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.

Grace Ellis
Filed May 9, 2021
3 / 5

Hit or miss

The woman on chat, Ingrid i think, actually helped me get a refund within 10 minutes which was a shock. The packaging was nicer than the product which tells you everything.

Claire BarnesOn the record
Filed May 4, 2021
5 / 5

No markup pain

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Harper PhillipsOn the record
Filed Apr 29, 2021
5 / 5

Legit.

Slaps.

Hyun-jin LeeOn the record
Filed Apr 25, 2021
5 / 5

Quality shocked me

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Zara TurnerOn the record
Filed Apr 20, 2021
5 / 5

Price match no fuss

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Isaac Sheridan
Filed Apr 15, 2021
5 / 5

Low-key floored

Shipping was free over $35 which honestly saved me from checkout rage. Made my week lol. Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Akari SugawaraOn the record
Filed Apr 10, 2021
5 / 5

Return was painless

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Takumi FukudaOn the record
Filed Apr 5, 2021
5 / 5

Packaging done right

Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Min-ji Ok
Filed Apr 1, 2021
1 / 5

Thier sizing is a joke

Opened a ticket on the 2nd, closed by them on the 9th with no reply, reopened it, same thing happened again. Thier tracking page lied to me for six days straight saying out for delivery when the package hadn't even left the warehouse. Paid $212 total for something that showed up looking like it fell off a truck and the box was already open.

Kenta SakamotoOn the record
Filed Mar 27, 2021
5 / 5

Shipping didn't gouge me

Second order this month and both times the packaging was recyclable which my building actually picks up. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Jun JinOn the record
Filed Mar 22, 2021
4 / 5

Sale bin gold

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. definately coming back for the winter drop, bookmarked already

Hao ChunyuOn the record
Filed Mar 17, 2021
5 / 5

Hoodie has real pockets

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Yumi OdaOn the record
Filed Mar 12, 2021
5 / 5

Worth every penny

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Noboru IshidaOn the record
Filed Mar 8, 2021
5 / 5

Made my week

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Xiao LuanOn the record
Filed Mar 3, 2021
5 / 5

10/10 reorder

10/10 would raid the sale section again.

Tatsuya IkedaOn the record
Filed Feb 26, 2021
4 / 5

Coming back for more

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Soo-jin ParkOn the record
Filed Feb 21, 2021
5 / 5

Fit tts, finally

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap.

Na-ri YangOn the record
Filed Feb 16, 2021
5 / 5

Stellar for the price

Fit was perfect out of the bag, no need to wash and pray. 10/10 would raid the sale section again.

Ami Kinoshita
Filed Feb 12, 2021
3 / 5

Price was right at least

The dress is cute. The zipper is garbage. Got a solid pair of sneakers for $55 that I expected to be trash so bonus points there, but the laces snapped week two.

Taro SasakiOn the record
Filed Feb 7, 2021
4 / 5

No markup pain

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Hui HanOn the record
Filed Feb 2, 2021
4 / 5

Legit.

Made my week lol.

Qiang WanOn the record
Filed Jan 28, 2021
4 / 5

Quality shocked me

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Yuma YokoyamaOn the record
Filed Jan 23, 2021
5 / 5

Price match no fuss

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July.

Ayaka Sato
Filed Jan 19, 2021
5 / 5

Low-key floored

Returns are prepaid and the drop-off was a corner store two blocks away. Customer service answered in 4 minutes on a Sunday night, which, come on.

Masaki ChibaOn the record
Filed Jan 14, 2021
4 / 5

Return was painless

Shocked how good the fabric feels for the money, like it's got weight to it. Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Nao MoritaOn the record
Filed Jan 9, 2021
3 / 5

Shipping killed it

Bought on sale so I can't complain too hard, full price I'd be writing a very different review.

Eimear RennieOn the record
Filed Jan 4, 2021
4 / 5

Hira saved me 15 bucks

Customer service answered in 4 minutes on a Sunday night, which, come on.

Tae-ho YeoOn the record
Filed Dec 30, 2020
5 / 5

Shipping didn't gouge me

Mid-tier price, top-tier fit.

Da-eun RokOn the record
Filed Dec 26, 2020
4 / 5

Sale bin gold

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from. order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Megumi SanoOn the record
Filed Dec 21, 2020
5 / 5

Hoodie has real pockets

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. Legit obsessed. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Hong Jiao
Filed Dec 16, 2020
5 / 5

Worth every penny

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple.

Yun Yu
Filed Dec 11, 2020
1 / 5

Hidden fees everywhere

I've bought cheap stuff before but this is the first time something arrived literally broken in half. Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me.