Haven't recieved a response in nine days. Paid a premium price and the shuttle never showed, had to grab a cab myself. They cancelled a holiday-week flight at 3am and didn't offer a hotel voucher.
Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Yves walked us to our room personally because the lift was out. who does that anymore.
Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking. Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it.
Easiest refund I've ever gotten and I didn't even have to ask twice. Showed up alot earlier than my ride needed and they still took me in without a word.
Flight delayed four hours and the app kept pushing upsells instead of info. idk why I trusted the reviews, the room smelled like a damp basement.
idk why I trusted the reviews, the room smelled like a damp basement.
booked twice, same price, same chill vibe. the app just works.
didn't expect a free breakfast and got one. great start to the day. £188 return and the flight landed early. idk what else you want from a Tuesday.
The Sunday red-eye was quiet and I slept the whole way through. who even am I.
The transfer was a joke, the driver dropped us at the wrong hotel. Burned by thier refund team. Mid at best, honestly disappointing.
Burned by thier refund team.
I keep telling friends about this one. ugh I sound like an ad but I don't care. Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking.
Four stars for the view, two for the service, idk how to rate that honestly.
Legit the smoothest check-in I've had in ages.
The agent kept transferring me between desks and I ended up back on the first line.
the app ate my booking and then charged me again when I retried on my phone.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in. No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
The $920 pkg looked sus but ended up being the real deal. dont sleep on it.
Tiny thing but the welcome drink hit different after a long day.
Mid trip? Nope. Best one yet tbh.
Trash service, trash airline.
Yui held our reservation when our connection got delayed. havent felt that looked after in years.
Paid full price for a hotel that definately looked nothing like the pictures online.
Nia at the desk recieved my bags at 4am without a sigh. absolute hero.
havent flown with them in years and I remember why, it works but the whole thing feels dated.
I haven't seen a refund alot of weeks later and support has gone quiet. The night manager was polite but kept quoting policy at me instead of fixing the charge.
Showed up alot earlier than my ride needed and they still took me in without a word. Legit the smoothest check-in I've had in ages. $44 shuttle in October felt like a steal and the lobby was dead empty at check-in.
best €64/night I've ever paid, no joke.
Honestly expected a nightmare and got a dream.
Carmen at check-in bumped us to a sea-view room for free and I still can't stop smiling about it. Yves walked us to our room personally because the lift was out. who does that anymore.
Haven't recieved a response in nine days. Paid a premium price and the shuttle never showed, had to grab a cab myself.
Room was clean, bed alright, bathroom door wouldn't shut properly and nobody came to fix it after two calls.
Yves walked us to our room personally because the lift was out. who does that anymore.
The driver waited untill my flight landed even though I was two hours late. First trip with them and definately not the last. £89 train. Clean carriage. Quiet row. Slept.
booked twice, same price, same chill vibe. the app just works. The $920 pkg looked sus but ended up being the real deal. dont sleep on it. First trip with them and definately not the last.
didn't expect a free breakfast and got one. great start to the day. £188 return and the flight landed early. idk what else you want from a Tuesday.
I booked becuase the price looked honest, then the fees doubled at the counter. The cheap fare turned into double the charge after seat and bag fees. Burned by thier refund team.
The fare is fair but you pay for every snack and even water, which they dont tell you upfront. havent flown with them in years and I remember why, it works but the whole thing feels dated. A last-minute booking and they still honored the rate, which was more than I expected tbh.
10/10, no notes. Would do it again tomorrow and the week after. The driver waited untill my flight landed even though I was two hours late.
I keep telling friends about this one. ugh I sound like an ad but I don't care. Oluf called me back on a Wednesday noon to confirm my upgrade. a real human, shocking. Mid trip? Nope. Best one yet tbh.
Tom from their support actually picked up on the second ring and swapped my seat without charging me extra. best €64/night I've ever paid, no joke.
Legit the smoothest check-in I've had in ages. Simone's note on the pillow? Yeah I kept it. small thing, big win.
£188 return and the flight landed early. idk what else you want from a Tuesday.
No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
$44 shuttle in October felt like a steal and the lobby was dead empty at check-in. No hidden fees and no surprise charges. Just a good trip and a tired, happy me.
the app ate my booking and then charged me again when I retried on my phone. Paid full price for a hotel that definately looked nothing like the pictures online. A noon departure that didn't take off until nearly 5pm, no snack, no apology.
Tiny thing but the welcome drink hit different after a long day.
The cheap rate sounded fine untill I saw the resort fee tacked on at checkout. I booked becuase the price looked honest, then the fees doubled at the counter.
Nope, not again.
the app crashed twice at checkout and I had to call support, they fixed it but ugh, 40 minutes gone. Four stars for the view, two for the service, idk how to rate that honestly. Half decent, half annoying.