Mia WilliamsOn the record
Filed Aug 30, 2021
5 / 5
Aisha at the branch is a gem
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
Switched from my old bank in July and I'm honestly mad I waited this long lol. They refunded a double charge from the taxi without me even having to upload a receipt.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. They refunded a double charge from the taxi without me even having to upload a receipt.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. Closing on the house happened 9 days early because the loan officer actually answered emails.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
Credit limit increase came through automatically after 6 months of on-time payments, no application. Mobile check deposit worked on the first try with my cracked phone camera, miracle.
Cashback is fine but the 1.5% they advertise is actually tiered and I didn't realize untill my statement showed $18 instead of the $80 I expected.
Great.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Charged me $300 twice on a Tuesday and the app just said transaction pending for six days before anyone even looked. Fraud team called me from a number that looks exactly like a scammer and got mad when I hung up on them. quoted me £89 as a late fee for a payment that cleared on the due date, took me 3 weeks of emails to reverse.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. deposit cleared same day instead of the 3-5 business days nonsense I'm used to. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
App is clean, no popups trying to sell me a credit card every time I check my balance.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
Had my identity stolen month-end and the fraud team called me, not the other way around. Great.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Closing on the house happened 9 days early because the loan officer actually answered emails.
Opened a checking account on a Tuesday and it took 22 minutes just to verify my ID, which is wild for a bank that advertises instant signup. App crashes every third login on my pixel but when it works the transfers are quick enough.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
They refunded a double charge from the taxi without me even having to upload a receipt.
Mobile check deposit worked on the first try with my cracked phone camera, miracle.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
Hold music is literally the same 14 second loop and I counted because what else was I going to do for 51 minutes. They sent my new debit card to an address I moved out of in 2023 even though I updated it twice online.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
Switched from my old bank in July and I'm honestly mad I waited this long lol. They refunded a double charge from the taxi without me even having to upload a receipt.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook.
quoted me £89 as a late fee for a payment that cleared on the due date, took me 3 weeks of emails to reverse. Branch closed at 4pm sharp while I was standing at the door at 3:58 and the manager waved me away.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. Credit limit increase came through automatically after 6 months of on-time payments, no application.
They froze my card at a gas pump in the middle of nowhere because buying $31 of fuel is apparently suspicious behavior now.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice.
Great. Switched from my old bank in July and I'm honestly mad I waited this long lol. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. Had my identity stolen month-end and the fraud team called me, not the other way around.
They sent my new debit card to an address I moved out of in 2023 even though I updated it twice online.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. deposit cleared same day instead of the 3-5 business days nonsense I'm used to. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
App is clean, no popups trying to sell me a credit card every time I check my balance. The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back.
Had my identity stolen month-end and the fraud team called me, not the other way around. Great.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Closing on the house happened 9 days early because the loan officer actually answered emails. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.