ISSUE 048 · SATURDAY, OCT 16, 2021
Home/Retail Beat/Wayfair

Wayfair

On the record

Home goods warehouse

Retail BeatBoston, USwayfair.com
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The record

1,463 dispatches on file

Diego TomasiOn the record
Filed Sep 23, 2021
5 / 5

Hoodie has real pockets

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Gaetano LanzaOn the record
Filed Sep 23, 2021
3 / 5

Quality dipped

Bought a €24 sweater on a Saturday drop thinking it was a steal and it kinda is, but the stitching on the sleeve is already pulling.

Pasquale CatalanoOn the record
Filed Sep 22, 2021
4 / 5

Made my week

Mid-tier price, top-tier fit.

Rocco EspositoOn the record
Filed Sep 21, 2021
1 / 5

Shipping ate the deal

Waited eleven days for a package that was supposed to be two-day and when it got here one of the two items was just missing. Site said fit tts, I'm a medium forever, this ran small enough that my 11 year old niece grabbed it. Avoid at all costs if you actually need the thing by a date, mine was two weeks late with zero updates.

Cristina AzevedoOn the record
Filed Sep 20, 2021
5 / 5

Coming back for more

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Shocked how good the fabric feels for the money, like it's got weight to it. Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Nuno PessoaOn the record
Filed Sep 19, 2021
5 / 5

Fit tts, finally

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off

Madalena Queiroz
Filed Sep 18, 2021
5 / 5

Stellar for the price

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. Legit obsessed. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit.

Mário AraújoOn the record
Filed Sep 17, 2021
3 / 5

Half the order slaps

They shipped the wrong color and offered 10% off to keep it which, sure, I'll take the discount but come on.

Raquel Negrão
Filed Sep 16, 2021
5 / 5

No markup pain

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack. the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Xavier CaetanoOn the record
Filed Sep 15, 2021
5 / 5

Legit.

Legit obsessed. No shipping surprise this time, the number at checkout matched the number on my card, revolutionary.

Priscila GomesOn the record
Filed Sep 14, 2021
4 / 5

Quality shocked me

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Mariana MaiaOn the record
Filed Sep 13, 2021
4 / 5

Price match no fuss

Shocked how good the fabric feels for the money, like it's got weight to it.

Matheus Lima
Filed Sep 12, 2021
1 / 5

Just garbage

Chatted with support for 22 minutes on Black Friday and the woman, Omara, told me to just reorder it at full price lol. Honestly feels like a dropship, same item on alibaba for about four bucks, I checked.

Francisca PereiraOn the record
Filed Sep 11, 2021
5 / 5

Return was painless

Had a question about a stain on the suede boots and they sent a care kit for free, no haggling. Mid-tier price, top-tier fit.

Ángela GómezOn the record
Filed Sep 10, 2021
5 / 5

Packaging done right

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between.

Rocío SantanaOn the record
Filed Sep 9, 2021
2 / 5

Nope.

Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me. customer service rep hung up on me after telling me to hold on while she checked something, called back and got a new person who had no notes

Fernando Veloso
Filed Sep 8, 2021
5 / 5

Shipping didn't gouge me

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Daniela BorgesOn the record
Filed Sep 7, 2021
4 / 5

Sale bin gold

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall definately coming back for the winter drop, bookmarked already

Salvador FloresOn the record
Filed Sep 6, 2021
4 / 5

Hoodie has real pockets

Shipping was free over $35 which honestly saved me from checkout rage. Slaps. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Juul KuiperOn the record
Filed Sep 5, 2021
4 / 5

Worth every penny

Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Veikko MustonenOn the record
Filed Sep 4, 2021
5 / 5

Made my week

Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once. Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Second order this month and both times the packaging was recyclable which my building actually picks up.

Pihla LindbergOn the record
Filed Sep 3, 2021
5 / 5

10/10 reorder

10/10 would raid the sale section again. Returns are prepaid and the drop-off was a corner store two blocks away.

Amber Maas
Filed Sep 2, 2021
1 / 5

Ran small, cost me £18

Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door. Mid. burned $89 and all I got was a stiff email saying my claim was "not eligible" with no explanation attached

Isa van DamOn the record
Filed Sep 1, 2021
4 / 5

Fit tts, finally

Grabbed the puffer at $36 shipped marked down from $120 and it's warmer than my old one that cost triple. Opened the box and the sweater actually looked like the photos, no weird lighting trick or saggy knit. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Lars Westerberg
Filed Aug 31, 2021
3 / 5

Loved two, hated one

Customer service was weirdly good, product was weirdly bad, so I'm torn. Had to chase them on email twice before anyone acknowledged the missing item, eventually got it, lost a week. Bought on sale so I can't complain too hard, full price I'd be writing a very different review.

Johannes FrederiksenOn the record
Filed Aug 30, 2021
4 / 5

Checkout in 40 seconds

Checkout took maybe 40 seconds with Apple Pay, no account nonsense, no newsletter trap. Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Wilma GundersenOn the record
Filed Aug 29, 2021
4 / 5

No markup pain

Second order this month and both times the packaging was recyclable which my building actually picks up. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Jesper AndersenOn the record
Filed Aug 28, 2021
4 / 5

Legit.

Slaps.

Jack GroenOn the record
Filed Aug 27, 2021
5 / 5

Quality shocked me

definately coming back for the winter drop, bookmarked already

Jorrit van VeenOn the record
Filed Aug 26, 2021
5 / 5

Price match no fuss

honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes

Puck NijhuisOn the record
Filed Aug 25, 2021
5 / 5

Low-key floored

Price dropped 12 bucks a week after I bought it and they refunded the difference without me asking... wild.

Quinten WoltersOn the record
Filed Aug 24, 2021
5 / 5

Return was painless

Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Slaps.

Jesse BosmaOn the record
Filed Aug 23, 2021
5 / 5

Packaging done right

Mid-tier price, top-tier fit.

Hanne KramerOn the record
Filed Aug 22, 2021
5 / 5

Hira saved me 15 bucks

Made my week lol. Fit was perfect out of the bag, no need to wash and pray. Scored a jacket in the final-sale bin for $34 and three people stopped me to ask where it was from.

Anne van der HorstOn the record
Filed Aug 21, 2021
5 / 5

Shipping didn't gouge me

Tracking updated every few hours so I wasn't refreshing like a maniac at my door. Shocked how good the fabric feels for the money, like it's got weight to it.

Osmo KokkonenOn the record
Filed Aug 20, 2021
5 / 5

Sale bin gold

the woman on the chat, Zara, found me a coupon code i didnt even know existed and shaved another 15 off order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore Shocked how good the fabric feels for the money, like it's got weight to it.

Kari PajariOn the record
Filed Aug 19, 2021
4 / 5

Hoodie has real pockets

No shipping surprise this time, the number at checkout matched the number on my card, revolutionary. Legit obsessed.

Håkan LieOn the record
Filed Aug 18, 2021
5 / 5

Worth every penny

the chunky loafers ran a half size small so i sized up and they're the most comfy shoes i own now, zero break in

Jimena GarcíaOn the record
Filed Aug 17, 2021
5 / 5

Made my week

Picked up two tees and a hoodie for under 60 and the hoodie has pockets deep enough for my phone, keys, and a snack.

Julia Cano
Filed Aug 16, 2021
2 / 5

Garbage packaging

Promo code at checkout just silently didn't apply and I didn't catch it untill the confirmation email hit. Had to pay customs on top of shipping which was never flagged at purchase, another $31 surprise at the door.

Megan WashingtonOn the record
Filed Aug 15, 2021
4 / 5

Coming back for more

order landed in 3 days flat with a hand-written thank-you note tucked under the tissue paper, who does that anymore

Donna GriffinOn the record
Filed Aug 14, 2021
5 / 5

Fit tts, finally

Shocked how good the fabric feels for the money, like it's got weight to it. Tracking updated every few hours so I wasn't refreshing like a maniac at my door.

Niall Ward
Filed Aug 13, 2021
2 / 5

Ran small, cost me £18

Chatted with support for 22 minutes on Black Friday and the woman, Omara, told me to just reorder it at full price lol.

David Richardson
Filed Aug 12, 2021
3 / 5

Loved two, hated one

Not bad for a quick impulse buy under $30 but I wouldn't trust them with anything I actually care about. Price looked unreal untill I saw the $14 shipping tacked on at checkout, kinda ruined the vibe.

Bella EvansOn the record
Filed Aug 11, 2021
4 / 5

No markup pain

Sizing chart was dead accurate for once, the medium fit tts and I'm usually stuck between. Returned a pair of jeans on Prime Day and the refund hit my card before I even got home from the drop-off. Delivery guy left it in the actual safe spot I picked instead of the middle of the driveway for once.

Mairead Barnes
Filed Aug 10, 2021
1 / 5

Price was a lie

Order got split into three shipments without asking me, one still hasn't arrived and the chat bot keeps looping me. customer service rep hung up on me after telling me to hold on while she checked something, called back and got a new person who had no notes

Jack LloydOn the record
Filed Aug 9, 2021
5 / 5

Quality shocked me

Got a birthday discount I forgot I signed up for, saved me $22 on the kettle I'd been eyeing since July. honestly didn't expect much at this price point but the stitching is clean and the lining didn't bunch after two washes Fit was perfect out of the bag, no need to wash and pray.

Logan Craig
Filed Aug 8, 2021
5 / 5

Price match no fuss

the quality for £28 is kind of insane, feels like something i'd pay triple for in a mall

Eoin FraserOn the record
Filed Aug 7, 2021
5 / 5

Low-key floored

Shipping was free over $35 which honestly saved me from checkout rage.

Ava DalyOn the record
Filed Aug 6, 2021
1 / 5

Avoid.

Scam. I've bought cheap stuff before but this is the first time something arrived literally broken in half.