Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance. Closing on the house happened 9 days early because the loan officer actually answered emails.
Loan rate was okay, not amazing, and the loan officer named Marcus was helpful but the underwriting took 11 days when they promised 5.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. They refunded a double charge from the taxi without me even having to upload a receipt.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Had my identity stolen month-end and the fraud team called me, not the other way around.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
They froze my card at a gas pump in the middle of nowhere because buying $31 of fuel is apparently suspicious behavior now. closed my account because I didn't use it for 11 months, no warning email, just a letter two weeks after the fact. Never again.
App is clean, no popups trying to sell me a credit card every time I check my balance. Switched from my old bank in July and I'm honestly mad I waited this long lol. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Closing on the house happened 9 days early because the loan officer actually answered emails. Credit limit increase came through automatically after 6 months of on-time payments, no application.
They refunded a double charge from the taxi without me even having to upload a receipt. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops. Great. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Switched from my old bank in July and I'm honestly mad I waited this long lol.
Credit limit increase came through automatically after 6 months of on-time payments, no application.
Got pre-approved for the mortgage in a day and the rate lock held even when markets moved. Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. No minimum balance, no monthly fee, I pay zero to use my own money which is wild.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print.
APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. Had my identity stolen month-end and the fraud team called me, not the other way around. App is clean, no popups trying to sell me a credit card every time I check my balance.
the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday. Lost my debit card on vacation and had a replacement at the hotel the next morning.
Great. My overdraft got waived twice this year because I asked nicely, try that at a big bank haha. Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over.
The branch on 5th was actually open at 6pm and the manager stayed late to notarize my docs. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
The chat agent definately knew what she was doing, fixed my joint account access in under 10 min. They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege.
Mobile check deposit worked on the first try with my cracked phone camera, miracle. App is clean, no popups trying to sell me a credit card every time I check my balance. Closing on the house happened 9 days early because the loan officer actually answered emails.
Got approved for the auto loan in like 12 minutes at the loans desk, the agent was shook. Closing on the house happened 9 days early because the loan officer actually answered emails. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment. They refunded a double charge from the taxi without me even having to upload a receipt. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
Dispute on a $120 subscription I never signed up for was resolved in 48 hours, money back. Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff.
Had my identity stolen month-end and the fraud team called me, not the other way around. Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold.
Lost my debit card on vacation and had a replacement at the hotel the next morning.
My overdraft got waived twice this year because I asked nicely, try that at a big bank haha.
I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing. signed up on a Wednesday and the welcome bonus hit by Friday, no jumping through hoops.
They waived the wire transfer fee because I'm a long-time customer, didn't even have to ask twice. deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
App is clean, no popups trying to sell me a credit card every time I check my balance. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Closing on the house happened 9 days early because the loan officer actually answered emails. Credit limit increase came through automatically after 6 months of on-time payments, no application.
They refunded a double charge from the taxi without me even having to upload a receipt. Got pre-approved for the mortgage in a day and the rate lock held even when markets moved.
Was expecting the usual runaround but the woman I spoke to, Marisol, actually knew her stuff. Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. Switched from my old bank in July and I'm honestly mad I waited this long lol.
Transferred $4,200 to my mom on a Sunday night and it landed before she woke up, no sketchy hold. Rates on the HYSA bumped to 4.3% this month and nobody tried to hide it in fine print. I called about a weird $8.50 fee and the rep just reversed it, no fight, no manager escalation nothing.
No minimum balance, no monthly fee, I pay zero to use my own money which is wild. APR came in at 6.1 which my credit union couldn't touch and the paperwork was done by Thursday. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Travel insurance paid out $1,840 for a cancelled flight within a week, I almost fell over. the app flagged a charge I didn't make at a gas station in Ohio and had a new card at my door Tuesday.
Could be worse honestly.
deposit cleared same day instead of the 3-5 business days nonsense I'm used to.
Switched from my old bank in July and I'm honestly mad I waited this long lol. The chat agent definately knew what she was doing, fixed my joint account access in under 10 min.
Credit limit increase came through automatically after 6 months of on-time payments, no application. Mobile check deposit worked on the first try with my cracked phone camera, miracle. Great.
The woman on chat named Priya was polite but told me five different things in ten minutes which is somehow worse than being rude.
Zelle to my brother in Dallas was instant and free, meanwhile my old bank charged $3 for the privilege. The woman at the counter, I think her name was Lara, stayed past close to help me with a stop payment.